IT Support Sunderland

We wanted to move to a technology, that would give the surgeries unlimited lines, with the ability to manage busy times throughout the day by putting more staff to bring the call level down. It was important that we could advise our patients and keep them informed throughout the call.

Smart IT have extensive experience working with GP Practices, Darryl had a clear understanding of our challenges and made some excellent recommendations. I knew from our first meeting that they would become our preferred partners.

We now have the reporting functionality to understand our patients call journeys, ascertaining where our calls are going and how we can most efficiently deal with them. The comprehensive reporting allows me to make informed decisions on both the allocation of resources and call queues.

“Smart IT has supported us for a number of years now. We rely heavily on them for all our IT needs. Every one of their engineers who has assisted us has been knowledgeable, professional and technically very able.

We would be lost without Smart IT’s support and I would highly recommend them to any business which needs technical support.”

We have used SmartIT for a number of years now and found them a pleasure to deal with – the key factor for us is the ability to develop an ongoing relationship with a specific engineer who learns about us and our business needs.

On the rare occasions I have IT issues, Smart IT have proved to be reliable and professional and invariably respond to my queries well within their declared timeframe. Their engineers are knowledgeable and proficient and always ensure any problem is completely rectified prior to closing tickets. Highly recommended.

Since changing to Smart IT some time ago we have received excellent service: prompt, reliable and sensibly priced. Nothing is too much trouble, even small jobs. I would gladly recommend Smart IT to any business.

Smart IT have produced 2 separate websites for both of our businesses. From the initial consultation through to the final product and support thereafter, I could not recommend them highly enough. They are quick to respond to every question and as someone with a small amount of technical IT knowledge, there have been many questions!! The websites themselves are full CMS and at first while it was a little daunting, the training given by Smart IT was exceptional. Due to the user friendly design of the system and the ongoing support we picked it up far quicker than anticipated and the feedback we receive from our clients about the website is fantastic.

As a small but fast growing business, our needs are changing all of the time, Smart IT could not be more helpful and flexible in helping us to find solutions and then implement these quickly and cost effectively. The standard of service is exceptional and we have found the support staff on the phone both friendly and helpful 100% of the time (and there has been a lot of phone calls!)

Customer service is a priority at Ravendale Foods, we needed to ensure that when changing IT Providers that we were confident that there would be minimum disruption to the business allowing us to continue to meet our customer expectations.

What was different about Smart IT, is they listened to our requirements, they took the time to understand our business. They identified areas of improvement and have come up with some fantastic solutions which allows us to be more agile as a business.

We are extremely happy with the ticket response timeframes from the helpdesk and escalation teams, the engineers are all friendly and extremely proactive and helpful.

Smart IT managed the onboarding process professionally and efficiently from day one. They reacted quickly to a critical issue we had with the broadband, enabling our business to continue to function smoothly. The onsite engineers worked hard to get us back online quickly. We have been impressed with the onboarding process and look forward to seeing the partnership develop over the coming years.

“I have had a lot of contact with this company during the pandemic and I always find the engineers extremely patient and polite and they never show any frustration at my lack of technical ability. They resolve all my glitches and keep me working and never make me feel like I should know better.”

My problem was solved very efficiently with a lot of patience due to my not being very tech savvy!!!! My computer was also given a good clean up and settings changed for me to help it run faster (really appreciated). Fantastic service

“We have used Smart IT for many years now and they always deliver a personal and professional service. Whether it is relatively straightforward problems which are handled remotely, or larger infrastructure projects which require them to be on site, we have always found them knowledgeable and easy to deal with.”

I can confirm that we have worked with Smart IT and Shaun for  several years now. Through them we lease our main printer/copier/scanner/fax and we also lease our telephone system through them and they provide the maintenance for the telephones.

This year we have upgraded our telephone system to something more 21^st Century. We invited 3 providers to review our needs and put together a proposal. At the end of this we appointed Smart IT.

The decision was not  influenced by staying with who we knew; we were quite prepared to use a different supplier but as we went through the process it became increasingly apparent that Smart IT were trying to build something which best met our needs and that they were willing to be flexible to achieve this.

Our new system is now installed. Smart IT were very good at working around us during the installation and their engineers have been very helpful with educating staff and remediating any teething problems.

Ultimately I do think with Smart IT you get a local, personal service from a team of people who are keen to support their clients and who work in a professional manner to deliver bespoke business solutions.

Smart IT Support installed our new network and have always been prompt, reliable and efficient in dealing with any of our system and other hardware related requirements, whether by telephone support or on site visits. Their support avoids us from being sidetracked from what we’re paid to do ourselves, and that is to look after OUR OWN clients in an efficient and cost effective manner.

We had to change our working practices overnight, we were used to dealing with a large quantity of calls however the volume of calls increased dramatically. Patients were requiring Covid advice, and then all appointments were initially being carried out over the telephone via a triage, we simply did not have the capacity on our existing telephone system to deal with the demand.

The home working option offers both practices greater resilience, should we ever need to close again, or staff are required to isolate, we have a tried and tested solution in place. Staff can simply take their handsets home as its plug and play or work effectively too using just the mob app. This has offered us such flexibility recently.

GP surgeries are busy by nature but now with many of our doctors doing triage over the phone, the lines had never been busier. Rather than losing any calls, we can set up call queues so patients can wait in a queue until someone comes available and are kept fully informed throughout the call. We now have the flexibility to set up rules on this.

We have been using Smart IT Support Limited since early this year. We were having real problems with our IT network and the support company that we were using. Smart IT was recommended to us by a business contact.

Smart IT has completely re-installed our Business Server and IT network and solved all of our IT problems. Our network runs extremely smoothly and efficiently now under Smart IT’s management.

Smart IT provides an excellent support contract both remotely and on site. They respond quickly and efficiently to all problems that arise and are always on hand for help and advice.

Smart IT is currently designing our new website which you can view at www.pro-fixinstallations.co.uk.

I would strongly recommend Smart IT Support Limited for your Business IT needs.

I had a computer problem I could not fix myself. Your company addressed the problem quickly and professionally , allowing me to carry on with my business. Brilliant support!